Terms & Conditions

Allens Training Pty Ltd courses may be delivered directly or by an individual or business delivering training on behalf of Allens Training Pty Ltd by way of a Third-Party arrangement. The Third-Party , Power Training Solutions, has an agreement in place which is registered with ASQA and is authorised to deliver training on behalf of Allens Training Pty Ltd. 

The course fee may be paid direct to the trainer, with no further enrolment fees required to be paid to Allens Training Pty Ltd in this case. The Student Handbook – July 2021 Page 14 of 41 Course Fees Each qualification, unit of competency or course offered by Allens Training Pty Ltd and or a third-party delivering training on their behalf has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course. Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course. 

Fees and charges are available on request by telephoning Allens Training Pty Ltd Contact Centre 1300 559 064 or Power Training Solutions prior to enrolling into this course. All fees will be paid according to the fee structure provided prior to enrolment. It is our policy that the course fee will be all-inclusive. Students will not be ‘surprised’ by unexpected requirements, fees or expenses. Course fee inclusions: ✓ All tuition; ✓ Support and coaching; ✓ Any associated student workbooks, handouts or manuals; ✓ Classrooms and facilities; ✓ Access to any specialised equipment necessary in the training. Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the precourse materials or enrolment confirmation for the program. There are no additional fees associated with your training, except for cancellation fees or replacement of resources. Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement. 

Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.  Power Training Solutions guarantees protection of student course fees that are paid in advance for a training course. The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, in the event that Power Training Solutions ceases to operate or is unable to provide the services outlined in the contract with the student

Refund Policy and Cancellation When an applicant accepts a place offered by Allens Training Pty Ltd and Power Training Solutions and pays the fees, it means a binding contract is created between the student, Allens Training Pty Ltd and Power Training Solutions. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Power Training Solutions.

 In the case of cancellation/withdrawal, the following cancellation fees will apply: 

• Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.
• Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Power Training Solutions is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
•  Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched. There is no charge for a student to transfer to another course with Power Training Solutions. If Power Training Solutions cancels a course, then a full refund will be made available to whoever paid that course fee. Please note that administration fees may still apply for the processing of refunds. 
• Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it. 
• Where refunds are approved, the refund payment must be paid within 14 days from the time the student gave written notice to cancel their enrolment. Monies will be refunded to the original payment method used during the purchase. A Refund Request Form can be downloaded from the Allens Training website under the student section. Note: If for any reason Power Training Solutions is unable to fulfil its service agreement with a student, Power Training Solutions must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements. Guarantee of Training Allens Training Pty Ltd and Power Training Solutions reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered. Allens Training Pty Ltd and Power Training Solutions reserves the right to change course fees, dates, content, trainers, or method of presentation at its discretion. Power Training Solutions undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.

Equipment Any equipment that is not working, including electrical equipment should be reported to your trainer as soon as possible. Electrical work should only be performed by trained personnel. Incidents/Accidents All incidents and accidents should be immediately reported to your trainer. An Incident Report Form may be required to be completed. First Aid In the event of a student requiring first aid, a trainer or First Aid Officer will administer first aid and the student must complete an Incident Form. If medication is required, students will be referred to their own GP or nurse for professional medical advice. In the case of an emergency, staff will call an ambulance and stay with the student until it arrives

Induction & Fire Safety Housekeeping responsibilities will be explained at the induction process and at the beginning of the course. Fire and evacuation procedures will also be explained for your training venue. Your trainer will provide you with this information at the start of your course. If this does not occur, please bring this to your trainer’s attention as it may have been an oversight and is mandatory information. Manual Handling While some courses will require a certain level of physical ability in order to undertake an assessment task, students and assessors are encouraged not to lift anything related to the training and assessment provided unless they do so voluntarily and taking all responsibility for any injury caused. Never attempt to lift anything that is beyond your capacity, always bend the knees and keep the back straight when picking up items. If you have experiences back problems in the past do not attempt to lift heavy objects at all, ask for assistance from someone else.

More information regarding policies and procedures can be found in the Allens Training Student Handbook on training desk.

Updated: 19 September 2023